02 March, 2012

2940 Director of Complaints/Investigations

Office Of the Ombudsman

Industry:

Government Department

Location:

Port Vila, Vanuatu

Job Hours:

Not Stated

Due Date:

23-Mar-12

Job Description:

*SEE JOB SOURCE FOR MORE DETAILS*

The Ombudsman invites applications for the public service post No.0901 for Director Complaints/Investigations.

Duties and Responsibilities:

1) Manage the allocation of complaints to teams and investigators within the office

2) Monitor the statistics produced by the office case management system to ensure complaints are dealt with promptly by the office

3) Categorize complaints into types so that time frames for completion of a complain can be determined

4) Provide assistance and advice to other investigators in the area of mal-administration and breaches of language rights

5) Schedule and monitor public awareness meetings for the office, including schools, public institutions and the general public

6) Oversee the contact of investigation in accordance with the Ombudsman Act, including contacting investigations and report writing

7) Conduct mediation between parties.

Interested applicant must have the following requirements:

Criteria:

- Has university degree or diploma; Has 10 years experience in investigative work in an Ombudsman institution; Good communication skills, effective writing skills and computer literate; Good

command of english and/or french and bislama

- Ability to provide effective supervisory skills; Good knowledge of the public service rules; Ability to quickly understand the nature of complaints.

Salary:

Not Stated

Language:

Not Stated

_________________________________________________________________

How To Apply:

Please send application, CV and police clearance to the address below.

Contact Name:

Not Stated

Phone:

Not Sated

Email:

Address:

The Ombudsman, Office of the Ombudsman, PMB 9081, Port Vila, Vanuatu.

Website:
_________________________________________________________________
Source:

25-Feb-12 Daily Post (Weekender)
Source Website:

For further information on the above Vanuatu job please see the source or contact the employer directly.
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